Humble
Access to Work · Claiming
Claiming Access to Work funding for Humble, step by step.
The person you support applies themselves — it's their claim, not yours. Your part is helping them prepare what to say, understand what happens after they apply and get Humble set up while the decision is pending.
The five steps
Apply
The applicant applies themselves, online at GOV.UK or by phone on 0800 121 7479. It's their application, not yours.
Assessment
Access to Work may arrange a phone call or workplace assessment. Humble can be named as the recommended software at this stage.
Decision
A letter confirms what's approved and how much. This usually takes several weeks.
Pay or claim back
Access to Work pays Humble directly, or the applicant or employer pays upfront and claims the cost back with dates, an invoice and bank details.
Set up Humble
Set-up doesn't need to wait for the funding decision. Get started together at humbleai.com.
Not recommended yet? See the assessor spec sheet for the evidence and wording to put in front of whoever's assessing.
What the applicant needs ready
- Contact details, workplace address and a workplace contact
- UTR and National Insurance number
- A description of the difficulty and the support that would help — including Humble, if it's already been recommended
Who fills in the Access to Work application, me or the person I support?
They do. Access to Work applications are made by the individual, not their assessor, coach or employer — your role is to help them prepare what to say, not submit it on their behalf.
What does the person I support need to have ready?
Contact details, their UTR and National Insurance number, a workplace contact and a description of the difficulty and the support that would help — including naming Humble if it's already been recommended.
Can Humble's set-up start before the claim is approved?
Yes. There's no need to wait for a decision letter — the Humble set-up and the funding decision can run at the same time.
General information, not legal or financial advice. Check GOV.UK for current figures and thresholds.